Appliance Repair Questions, Answered Straight

$89, covering travel and the diagnosis, and it comes off the repair if you go ahead. Full details on the appliance repair cost page.

Only if you can already name the exact part. Diagnosing it is a paid visit, not a phone call. The precise boundary is on the appliance repair cost page.

Yes. A job running long does not move it, and anything that changes the scope stops and gets explained first.

Where nothing has to come apart, it is the service call and nothing on top.

Yes. A typical repair runs about $195 to $389, parts and labor, on top of the $89 service call. The detail, and what moves a job above or below that, is on the appliance repair cost page.

Cards, checks, cash, and e-transfer by Venmo or Zelle. Card payments carry a surcharge, and you are told what it is before you pay, not after. Payment is due when the work is finished.

Sergei answers, not a phone maze, call center or phone dispatcher.

Sometimes, and never as a guarantee. It depends on what time you call, where you are, and whether the parts are on the van. Ask, and you get a straight yes-or-no answer for that day. Full position on the same-day repair page.

No. Seven days a week at the same rate. A Saturday, a Sunday, or a holiday is billed like a weekday, and that is worth knowing because it is not the norm in this trade.

No. An evening call is a next-morning conversation, and he will fit you in where he can. The fuller answer is on the same-day repair page.

Yes, a window is set when you book. It is not guaranteed against a job before yours overrunning, which does happen with only one van. If an appointment window goes by in silence, call and ask.

The brand, the model number, and a precise description of what the appliance is doing. Those three are what make it possible to turn up with the right part.

Spokane and the South Hill, Spokane Valley, Liberty Lake, Cheney, Mead, Colbert, Airway Heights, Medical Lake, Millwood, Otis Orchards, Deer Park, Nine Mile Falls and the rest of the Spokane area, plus Coeur d'Alene, Post Falls, Rathdrum, Hayden and State Line across the state line. The full list is on the service area page.

No. Idaho is charged at the same rate as anywhere else, and there is no distance surcharge. What happens on a long drive is a straight conversation on the phone first: if the repair is not worth the trip, you hear that before anyone gets in a van, rather than after.

Refrigerators, freezers, ice makers, washers, dryers, dishwashers, ovens, ranges, stoves and cooktops, range hoods, microwaves, wine and beverage coolers, and trash compactors. Garbage disposals are replaced rather than repaired.

All the major ones, including LG, Whirlpool, Samsung, Maytag, GE, Frigidaire and Speed Queen, plus Sub-Zero, Wolf, Thermador, Viking, Dacor, Bosch and Miele on the high-end side. There is no manufacturer authorization here and no manufacturer script to follow.

No. Repairs only, in your home. That includes not fitting a replacement into cabinetry and not reconnecting a unit after a kitchen change. The one exception anywhere on the site is a like-for-like garbage disposal swap.

No commercial at all. Residential appliances in homes and rental properties are the business, and commercial kitchens, restaurants, and commercial refrigeration are not taken on. Coin-op machines in apartment laundry rooms are the exception people ask about most often: they are usually standard domestic units with a coin mechanism added rather than commercial equipment, and they are covered.

No. There is no shop and no drop-off. All work is done in your home.

No. There is no factory authorization here. If your appliance is still under the manufacturer's warranty, you are better off using that coverage, and you will be told so rather than being sold a repair you could get for free.

No. He does not hold EPA 608 certification and does not open sealed systems. Compressors, evaporators, and anything involving refrigerant should be handled by a certified refrigeration technician. What you do get is the diagnosis: he will tell you it is the sealed system, and on most machines that is the point where the honest answer is to put the money toward a replacement.

No. Those networks set the price, choose the part and control the schedule, which is the opposite of how everything else here works. Landlords and property managers are welcome; the warranty networks are not.

Common parts ride on the van. Local counter stock for appliance parts is thin, so anything less common is ordered in, and you hear what that means before it happens.

Yes, always, on both the part and the price.

Parts and labor, 30 to 90 days as stated on your invoice. Check yours, because the term is not the same for every job.

You approve the part and the price up front, and the return visit is booked once it lands. Call in between whenever you want.

Yes. Licensed, bonded and insured in Washington, WA L&I #SDAPPAI744K2. That is a Washington registration; no licensing claim is made for Idaho work.

Sergei Dergunov, who owns the business and has been repairing appliances since 2013. Sergei makes the diagnosis himself and gives you the price.

Yes, Russian and Ukrainian.

Yes. Work orders, tenant coordination, and a pre-authorization arrangement are all normal, and the details are on the property management page.

No, and no premium either. One rate, every account.

Yes. 15% off labor for active-duty service members and veterans.

No. All three were considered and declined, and so was a maintenance plan discount.

Yes. 0% financing through Wisetack on repairs over $500, for customers who qualify. Terms are on the financing page.

Yes, and it is his own advice: check before you buy, because it sometimes changes the arithmetic. More on the repair or replace page.