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Appliance Repair for Property Managers and Landlords in Spokane and North Idaho
Owner-Operated | Repairing Appliances Since 2013 | Flat Rate for Every Account | Licensed, Bonded and Insured in Washington
If you manage rentals in the Spokane area and need an appliance contractor who accepts a work order, coordinates directly with the tenant, and provides a receipt for your records, you are on the right page.
SD Appliance is Sergei Dergunov, working out of the South Hill since 2020 and repairing appliances since 2013. Individual landlords with a few doors, property management companies with a portfolio, short-term rental owners between guests.
One rate for every account, and you know the number before the work starts. Work orders accepted, the tenant contacted directly, and a receipt for your file on every job. No volume discount, and no management surcharge either.
How the work reaches us
Most accounts arrive one of three ways, and each is handled slightly differently. Two more questions come up often enough to answer here too.
“A landlord calls directly after a tenant reports a problem.”
The common shape for owners with a few rental homes. What they want is a fast response and a repair cost that makes sense on a rental-grade appliance, and both of those get a straight answer on the phone.
“A property manager sends a work order.”
The standard route for management companies. The work order arrives with the tenant’s details, and the tenant gets contacted directly from there.
“A short-term rental has a guest arriving.”
Airbnb and vacation-rental owners work to a different clock: the window between one booking and the next. Say that on the phone, because it changes what can realistically be promised, and it is better known before the visit than after.
“The tenant is the one who has to be there.”
Handled either way. Some owners coordinate with the tenant themselves; others hand over the tenant’s number so the tenant can coordinate directly. Both work.
“You need to know whether it is worth repairing at all.”
On rental-grade appliances this is the real question, and it gets an honest answer rather than an automatic repair.
What this covers
Repair or replace?
On rental-grade appliances, this is the question that matters most, and the answer is not automatic.
The method is to look at the whole appliance rather than the fault. His own example: a dishwasher that was working and has started to leak, where the repair itself is straightforward, but the racks are rusted through, the handle is cracked, and the unit is generally worn out. The repair can still be done and it will still be quoted, and you will also be told that the rest of the machine has problems and a replacement may be the better call.
That matters more on a rental than on an owner-occupied home, because a marginal repair on a tired appliance means a second call in six months, on a unit with a tenant and a turnover to work around.
What you will not get is a repair sold on a machine that should be replaced. Saying so costs him the job, and he says it anyway, and over a portfolio that is worth considerably more than a discount would be.
The longer version, appliance by applianceWhat it costs
Work under the limit proceeds without an approval call where a pre-authorization is in place. Around nine in ten management accounts set that limit at $300; some set $250 or $200. Above it, authorization is obtained first.
The rate is flat and identical across every account. You get the number before work starts, and the quoted price is the price paid.
How the visit goes
The work order or the call comes in
No call center and no dispatcher. Send the work order with the tenant details, or call directly. Either route reaches the person who will do the repair.
The tenant gets contacted
Directly, where you have provided the number or included it on the order. If you prefer to schedule the tenant yourself, that is normal too. No specific contact window is promised, so if your tenant has not heard anything, one call and it gets picked up from there.
Diagnosis, then a number
Confirmed at the machine before any figure is quoted. Under the pre-authorization limit it proceeds; above it, you get the call first.
The repair, and the paperwork
The job gets done, and you get a receipt for the file. Parts and labor are warranted for 30 to 90 days as stated on your invoice.
Real customers, real repairs
Where we go, and how to book
Appliance repair for landlords and property managers across Spokane, the South Hill, Spokane Valley, Liberty Lake, Cheney, Mead, Colbert, Airway Heights, Medical Lake, and out to Coeur d'Alene, Post Falls, Rathdrum, and Hayden. Idaho is charged at the same rate, with no distance surcharge.
SD Appliance Inc · 4501 S Sumac Dr, Spokane, WA 99223 · 7 days a week, 6 a.m. to 9 p.m. · WA L&I #SDAPPAI744K2
(509) 866-6767